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LOW COST SUPPORT FUNCTIONS
EFFICIENT AND EFFECTIVE CORE ACTIVITIES
TO ADAPT AND THRIVE, BUSINESS SIMPLIFICATION TO SIGNIFICANTLY DRIVE REVENUE/MARGIN, REDUCE
COSTS, IMPROVE COMPETITIVENESS AND FOCUS ON CUSTOMERS IS CRITICAL
NEARSHORE/OFFSHORE
Low cost support functions
OUTSOURCE
Non-core travel activities
Profitable products
Optimised revenue
Efficient production
Omni-channel distribution
Enabling technology
Effective marketing
Efficient organisation
CORE TRAVEL EXCELLENCE
M&A
• Optimise product portfolio (differentiation,
profitability)
• Optimise revenue management
• Standardise and automate contracting and
production processes
• Effective, cost-efficient distribution channels
• Efective and efficient marketing
• Modern, streamlined tech landscape
• Highly efficient support functions (Contact
Centre, Finance, HR, IT)
• Use of low cost locations (nearshore and/or
offshore)
• Process simplification, standardisation, and
demand reduction to achieve
• Spans and layers to optimise org
OUTSOURCE NON-CORE ACTIVITIES
M&A
• Obtain non-core products and services
from 3rd party specialists
• Grow revenue and margin
• Sell non-core businesses
• Sell non-core or not required assets
• Invest to grow in target segments
RIGOROUS GOVERNANCE AND MANAGEMENT OF TRANSFORMATION PROGRAMME AND CULTURAL CHANGE - SPEED IS CRITICAL!
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